{"id":22,"date":"2025-05-22T14:40:47","date_gmt":"2025-05-22T14:40:47","guid":{"rendered":"http:\/\/health263.co.zw\/nh263\/?page_id=22"},"modified":"2026-04-07T13:38:25","modified_gmt":"2026-04-07T11:38:25","slug":"faqs","status":"publish","type":"page","link":"https:\/\/health263.co.zw\/nh263\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width_css=&#8221;stretch_row_content_no_spaces_css&#8221; wrap_container=&#8221;yes&#8221; full_height=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; is_section=&#8221;yes&#8221; remove_margin_top=&#8221;yes&#8221; remove_border=&#8221;yes&#8221; css=&#8221;.vc_custom_1775561862499{background: #3c5da6 url(https:\/\/health263.co.zw\/nh263\/wp-content\/uploads\/2026\/04\/FAQs-Banner.jpg?id=749) !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;]<div class=\"porto-u-heading  wpb_custom_e80af9ff086876d41d8a9ff0f6b905d3 porto-u-55ca8359258f9a412be7e73af65d2aac \"><div class=\"porto-u-main-heading\"><h2   style=\"color:var(--porto-light-color);margin-bottom: 30px;\">Frequently Asked Questions (FAQs)<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"color: var(--porto-light-color);\">\n<p style=\"text-align: center;\">Answers to Your Most Common Questions<\/p>\n<p><\/div><style>.porto-u-55ca8359258f9a412be7e73af65d2aac.porto-u-heading{text-align:center}<\/style><\/div><div class=\"porto-u-heading  wpb_custom_521cc4ab733064fd86fae97f6d89171c porto-u-55ca8359258f9a412be7e73af65d2aac \"><div class=\"porto-u-sub-heading\" style=\"color: var(--porto-light-color);\">\n<p style=\"text-align: center;\">Got questions about our services? Find quick and clear answers to help you navigate our healthcare payment and claims solutions with ease.<\/p>\n<p><\/div><style>.porto-u-55ca8359258f9a412be7e73af65d2aac.porto-u-heading{text-align:center}<\/style><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width_css=&#8221;stretch_row_css&#8221; content_placement=&#8221;middle&#8221; is_section=&#8221;yes&#8221; remove_margin_top=&#8221;yes&#8221; remove_margin_bottom=&#8221;yes&#8221; remove_border=&#8221;yes&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column][vc_tta_accordion title_tag=&#8221;p&#8221; section_title_tag=&#8221;p&#8221; style=&#8221;flat&#8221; shape=&#8221;round&#8221; color=&#8221;white&#8221; gap=&#8221;20&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; css_params=&#8221;&#8221;][vc_tta_section title=&#8221;How to Register on Health 263?&#8221; tab_id=&#8221;1748429909020-9ddfdefb-c7af&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]<\/p>\n<ul class=\"lists\">\n<li>Accepting any of the following medical aids: CIMAS, FLIMAS, FMH, BONVIE, CELLMED, FBC HEALTH , MAISHA HEALTH (STEWARD) NORTHERN ALLIANCE, GENERATION HEALTH, CIMAS and PSMAS<\/li>\n<li>Working Windows OS Computer and internet connection<\/li>\n<li>Agreeing to the terms and conditions in the\u00a0<a href=\"https:\/\/health263.systems\/download\/423\/\">New Health263 Provider Contract<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Which medical funders are on the health 263?&#8221; tab_id=&#8221;1748429909064-e7966f6c-0f4b&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]The following medical aids are on the Health 263 switching Platform: CIMAS, FLIMAS, FMH, BONVIE, CELLMED, FBC HEALTH , MAISHA HEALTH (STEWARD), ALLIANCE HEALTH, NORTHERN ALLIANCE, GENERATION HEALTH, CIMAS and PSMAS.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;When I have systems challenges?&#8221; tab_id=&#8221;1748439238627-7e51db9d-513f&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Contact support on the following cell number: +263 777 326 488\/99 or email\u00a0<a href=\"mailto:support@health263.systems\">support@health263.systems<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to make payment to Health 263?&#8221; tab_id=&#8221;1748439268795-09e571fe-07ad&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Bank transfer (No Zipit) or Ecocash and send POP to the following email:\u00a0<a href=\"mailto:payments@health263.systems\">payments@health263.systems<\/a>\u00a0or cell number: +263 781 497 884[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How to fix biometric reader if it keeps saying \u201cUnable to connect to fingerprint reader?&#8220;&#8221; tab_id=&#8221;1748439292421-086ef10e-06ff&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]<\/p>\n<ol>\n<li>Check if the fingerprint reader is properly connected.<\/li>\n<li>Check if there is no green fingerprint icon on the bottom right corner where you see an up arrow next to date and time and internet connection icon. If it\u2019s there, right click and exit. Then refresh the webpage and redo<\/li>\n<li>If the finger print icon is in an orange color,\u00a0<a href=\"https:\/\/health263.systems\/#contact\">contact support team<\/a>\u00a0and they will fix it for you.<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Claim response messages?&#8221; tab_id=&#8221;1748439336723-7957ab03-4e28&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]A \u2013 Accepted = Net amount equals the gross amount.<\/p>\n<p>P \u2013 Partially Accepted = Net amount is less than gross amount thus having a patient pay amount.<\/p>\n<p>D \u2013 Pended = Claim under review, requesting for funder to assess the claim and adjudicate it.<\/p>\n<p>R \u2013 Rejected = Claim rejected and there will be reason for rejection, eg \u201cbenefit limit exhausted\u201d<\/p>\n<p>AX \u2013 Reversal of an Accepted Claim<\/p>\n<p>PX \u2013 Reversal of a Partial Accepted Claim<\/p>\n<p>DX \u2013 Reversal of a Pended Claim<\/p>\n<p>Y \u2013 Claim reversal[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Integrations with vendors?&#8221; tab_id=&#8221;1748439403268-8b465238-2638&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]We allow vendors of different systems to integrate with health 263 switching platform to ease service providers from using many systems to archive 1 goal. Requirements for integration is having at least 10 connected service providers using the system.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I use any biometric device?&#8221; tab_id=&#8221;1748439431392-fbfe3614-a4af&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]No our system specifically uses the secugen biometric reader which we provider upon installation[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Does your system support multi-currency funds?&#8221; tab_id=&#8221;1748439464940-37d21bd8-bfcb&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Yes[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How long does it take for my electronic claim to pay?&#8221; tab_id=&#8221;1748439489876-8dcdc6a3-2340&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]It depends with the Standard Operating Procedures of that respective Funder. We, as the switch, have no influence on Funder payment cycles but a claim that is sent through the switch can be paid instantly depending on funds availability at the Funder[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;In case of an emergency, how would a member sign off at an Emergency Centre if he is unable to biometrically sign off due to injury or severe illness and there is no registered family member available at the time? (i.e. school injury, fell ill away from home)&#8221; tab_id=&#8221;1748439514997-5e2cdb48-d8b1&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]If it\u2019s an emergency, the service provider has been trained to capture that claim using a bypass function we have in the system however the Funder will query the claim that will come without a biometric signature[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;If a medication does not have a drug code, how would I dispense?&#8221; tab_id=&#8221;1748439548832-8cbcb1ad-158c&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]Our switch only carried drugs with a drug code. However if the drug is new and doesn\u2019t have a code we can register the drug within 24 hours. You send an email to\u00a0<a href=\"mailto:support@health263.systems\">support@health263.systems<\/a>\u00a0and give details about the drug ie. Manufacturer, Name, Strength, Drug Code[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How would I resolve a claim if a chronic medication is paying from a depleted Acute medication benefit and I receive a rejection message even though the condition is registered and Chronic benefit is available?&#8221; tab_id=&#8221;1748439570684-e37d6abd-b5f4&#8243;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;]That is a backend issue and a query has to be raised with funder so that the rules on the members benefits are corrected. In this case send a paper claim until the problem is resolved[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width_css=&#8221;stretch_row_content_no_spaces_css&#8221; wrap_container=&#8221;yes&#8221; full_height=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; is_section=&#8221;yes&#8221; remove_margin_top=&#8221;yes&#8221; remove_border=&#8221;yes&#8221; css=&#8221;.vc_custom_1775561862499{background: #3c5da6 url(https:\/\/health263.co.zw\/nh263\/wp-content\/uploads\/2026\/04\/FAQs-Banner.jpg?id=749) !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width_css=&#8221;stretch_row_css&#8221; content_placement=&#8221;middle&#8221; is_section=&#8221;yes&#8221; remove_margin_top=&#8221;yes&#8221; remove_margin_bottom=&#8221;yes&#8221; remove_border=&#8221;yes&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column][vc_tta_accordion title_tag=&#8221;p&#8221; section_title_tag=&#8221;p&#8221; style=&#8221;flat&#8221; shape=&#8221;round&#8221; color=&#8221;white&#8221; gap=&#8221;20&#8243; c_icon=&#8221;chevron&#8221; c_position=&#8221;right&#8221; active_section=&#8221;1&#8243; css_params=&#8221;&#8221;][vc_tta_section title=&#8221;How to Register on Health 263?&#8221; tab_id=&#8221;1748429909020-9ddfdefb-c7af&#8221;][vc_column_text css=&#8221;&#8221; css_params=&#8221;&#8221;] Accepting any of the following medical aids: CIMAS, FLIMAS, FMH, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/health263.co.zw\/nh263\/wp-json\/wp\/v2\/pages\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/health263.co.zw\/nh263\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/health263.co.zw\/nh263\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/health263.co.zw\/nh263\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/health263.co.zw\/nh263\/wp-json\/wp\/v2\/comments?post=22"}],"version-history":[{"count":6,"href":"https:\/\/health263.co.zw\/nh263\/wp-json\/wp\/v2\/pages\/22\/revisions"}],"predecessor-version":[{"id":751,"href":"https:\/\/health263.co.zw\/nh263\/wp-json\/wp\/v2\/pages\/22\/revisions\/751"}],"wp:attachment":[{"href":"https:\/\/health263.co.zw\/nh263\/wp-json\/wp\/v2\/media?parent=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}