A family at home, a young child playing with wooden blocks on the floor

New Health · 263 · Zimbabwe

New technology that makes health access easy.

NH263 are Pioneers in Health System Solutions, binding biometric identity, real-time medical aid and payments, and clinical workflow into one trustworthy rail.

Explore Solutions See How It Works

18+ Funders & 3,000+ Healthcare Service Providers

Connected to the platform

Discover our Partners

We connect members, providers and funders on one trustworthy system, so care is faster, fairer and free of friction.

A person pressing their thumb onto a glowing fingerprint icon

Identity you can trust

Biometric verification ties every interaction to a real, verified person.

A hand resting a finger on a fingerprint reader at a service counter

Real-time claims switching

Member checks and claims switching at the speed of care.

A nurse in scrubs holding an older man’s hand during a home visit

Access made easy

New technology that removes barriers between people and the care they need.

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Secure by design

Encryption, audit trails and privacy built into the foundations.

Solutions

Thirteen products, one system.

All Solutions

Switch263

A claims switching platform that allows medical service providers to send real-time electronic claims to medical funders, using a biometric fingerprint reader for member verification and claims signing in real time.

Explore Switch263

Value263

An end-to-end solution rooted in Value-Based Care, designed to ensure clinically appropriate, financially sustainable and high-quality healthcare outcomes. It supports healthcare funders and scheme administrators by aligning care delivery with outcomes, efficiency and affordability.

Explore Value263

MyHealth263

The MyHealth263 app provides convenient access to healthcare services, enabling users to find providers, book appointments, manage medical aid memberships and beneficiaries, make payments, and access digital healthcare financial services.

Learn More

Growth Factor

A healthcare financing partner for health service providers, providing funding for equipment, stock and operational needs. Through claims factoring it also offers upfront settlement of approved claims, improving cash flow and supporting sustainable practice growth.

Visit Growth Factor

MedBooks

A lightweight HR and accounting platform designed for small to medium healthcare practices. Its intuitive dashboard provides clear visibility into finances, staff costs, revenues, claims, cash and payroll. Integrated with NH263's healthcare switching platform, it reduces administrative complexity so providers can focus on delivering care.

Access MedBooks

DPO-as-a-Service

The NH263 Data Protection Officer service is a specialised compliance and governance offering designed to help healthcare institutions, medical providers and health funders navigate data privacy regulations, such as Zimbabwe's Cyber and Data Protection Act under POTRAZ.

PayCare

Allows individuals, diaspora members and medical aid members to pay for healthcare services and shortfalls seamlessly, ensuring convenience, security and affordability.

Pay263

A payment platform for monthly claims switching payments, offering automatic activation and real-time payment amount visibility for all NH263 connected health service providers.

Visit Pay263

Software Development

NH263 designs and engineers scalable digital platforms and mobile applications for enterprises, governments and institutions. Our capabilities span custom enterprise software, mobile app development, process automation and cross-platform system integration across healthcare, finance and agriculture.

Biometric Solutions

Advanced fingerprint, facial recognition and palm-based identity solutions designed to strengthen security, verification and fraud prevention across multiple industries.

Analytics

A healthcare intelligence solution that transforms claims data into actionable insights. It provides medical aid companies with real-time visibility into costs, trends, utilisation and performance, enabling better cost management, informed decision-making and improved member outcomes.

BPO

NH263 BPO is a flexible, AI-powered outsourcing solution that provides contact centre operations, customer support and specialised business process services. It helps organisations reduce operational workload, scale support when needed, and deliver efficient, consistent customer experiences.

PMS263

A digital practice management system that enables healthcare providers to manage daily operations electronically, from patient records and appointments to billing and claims, for seamless, paperless practice management.

Coverage

Connected healthcare service providers across Zimbabwe.

From Beitbridge to Mount Darwin, the switch reaches the facilities where people actually seek care, not only the ones in the two largest cities.

3,000+
Healthcare Service Providers: 18+
Funders: 1.5M+
Beneficiaries

For Providers & Members

Map of Zimbabwe showing where the healthcare service providers on the NH263 network are located, concentrated around Harare and Bulawayo with centres in Gweru, Mutare, Masvingo, Zvishavane, Bindura and Chitungwiza

Largest Networks

Provider counts as plotted on the coverage map.

Harare1340

Bulawayo214

Gweru122

Mutare113

Masvingo69

Zvishavane46

Bindura45

Chitungwiza42

For Providers & Members

What it removes

Friction, designed out.

Removed
Provided

No card to carry
No claim forms
No settlement delay
No double-claiming
No paperwork drag
No impersonation
No card to carry
No claim forms
No settlement delay
No double-claiming
No paperwork drag
No impersonation

Instant eligibility
Real-time settlement
One reconciled ledger
Audit-ready records
Provider-ready APIs
Sub-second verification
Instant eligibility
Real-time settlement
One reconciled ledger
Audit-ready records
Provider-ready APIs
Sub-second verification

Who it serves

Built for both sides of every consultation.

The institutions delivering care and the people receiving it, on one rail.

A doctor in a white coat with a stethoscope, standing in a hospital ward

For Healthcare Service Providers

Verify, treat and get settled, without the admin drag.

Three generations of a family outdoors, smiling together

For Members on Medical Aid

Your health identity, always with you.

Patients · Families · Individuals

The shared rail

One identity, three parties.

The same verified person is recognised by everyone in the transaction.

Member
Presents a fingerprint
Provider
Verifies and treats
Funder
Agrees to owe the claim on the agreed timelines

Same system

Two experiences, designed around each side.

Compare Both Sides

What our clients are saying

We believe in working with a human dimension.

We have used the system for 4 years now during which years we have managed to build a great relationship with the team at New Health 263. Their system has made our life easy particularly in terms of enabling us to receive payments from Medical Aid Funders in real time and it is very user friendly.

Dr ChariPractising Doctor

Portrait of Dr B. Rigava — Dr B. RigavaPractising Doctor

In my interaction with New Health263 staffers I have found them to be very initiative and professional. The New Health263 system is quite efficient and well supported.

Baines HealthcareHealthcare Provider

Who we are

Six things we are, on every project.

A doctor in a white coat standing with arms folded in a hospital

Trustworthy

Security and integrity are engineered into every layer of the system.

Innovators

We build what the health sector needs next, not just what exists today.

Global Visionaries

Local roots in Harare, an outlook shaped by world-class standards.

Health Advocates

Better health access is the outcome we measure ourselves against.

Technological Wizards

Biometrics, real-time rails and clean data, made to feel effortless.

Customer-Centric

Members and professionals sit at the centre of every decision we make.